Refund Policy

1. Digital Product Policy

Because NEXO provides instant access to digital profile tools and wallet hosting, standard digital services are generally non-refundable once activated.

2. Conditions Eligible for Refund

Refund requests are considered under the following conditions:

• Duplicate payment charged due to gateway lag or payment processing error.
• Payment debited from your account but account upgrade failed to process within 48 hours.

3. How to Request a Refund

To initiate a review, please send your Invoice Number and Payment ID to admin.nexocard@gmail.com or message our support team via WhatsApp at +91 6383623961.

4. Resolution Timeline

Approved refunds will be processed and credited back to your original payment method within 5–7 business days via Razorpay.